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FAQ
FAQ-About CCTIP Account
FAQ-Deposit
FAQ-Withdrawal
FAQ-Buy and Sell
What Tokens Can I Buy via MoonPay/Ramp
Why is My Card Being Declined
My Money was Deducted, But I Never Got Any Crypto in My Wallet. What Should I do
My KYC Documents aren’t Accepted; What Can I Do
What Data Does MoonPay/Ramp Obtain from Me
Is My Information Safe with MoonPay/Ramp
How to Check Transaction Record After Buying Crypto via MoonPay/Ramp
The Minimum Order Amount is Too High for Me; How Can I Reduce it
Why am I Being Asked to Complete Verification Again
How Much Do I Pay in Transaction Fees When Using MoonPay/Ramp
Can I Request a Refund
Is My Country Supported for MoonPay/Ramp Payments?
What are My Options if Card Payments Repeatedly Fail
I Got Less Than what I Bought; Is There a Problem
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Is My Country Supported for MoonPay/Ramp Payments?
Ramp is available in 170+ countries; you can see the
complete list
here. MoonPay is also supported by 160+ countries, particularly in the U.S. and Europe.
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